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Transforming customer experience

Create a journey that engages your customers, employees and suppliers
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Human centric strategy

 

Research from Forester shows customers are willing to pay 4.5 times more for an excellent customer experience.  Additionally the operating margin for companies with engaged employees is 4.1 times larger than those without.

We are a consultancy working collaboratively with clients in Australia and New Zealand to create experiences that delight customers but that also make life easier for your employees and suppliers.

What we do

Strategy & Innovation

 

Not sure where to focus your efforts and resources? Developing a vision, mission, and goals provides the plan you need to win with your customers.

Experience & Design

 

Do your products, processes, services, and environments create a great experience for your customers and employees? Focusing on the experiences of the people you interact with can improve your relationships.

Brand & Marketing

Build a real connection with your customers, fans and followers, develop the right voice and content, and stick to the channels that add value for your business. 

Who we’ve worked with

Where we are based

We work with clients across the world.  Our offices are located at 75b Boston Rd, Grafton, Auckland 1023, New Zealand

Human Digital

75B Boston Rd, Grafton, Auckland 1023, New Zealand