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Human Digital is looking for a freelance customer experience designer to create premium experiences for diverse client group which includes SME’s, medium to large corporates and Government agencies.

Primary purpose of the role:

To provide human centred design skills, including strategic and service design skills, within a program of work to define the customer experience for clients. Guide the definition and delivery of the desired customer experience and advice business leaders on how decisions may affect employees, customers and business outcomes.

Key accountabilities:

  • Scope human centred design projects including designing research activities and suitable design deliverables to solve business problems. Ensure projects are delivered on time and on budget to meet business needs
  • Use design to deliver strategic outcomes for the business including defining employee value propositions and key employee personas
  • Lead workshop design and facilitation, using various techniques to deliver alignment and prioritisation
  • Undertake various research techniques including interviews, focus groups, contextual enquiries, observations etc…
  • Synthesise findings to deliver outstanding research insights to the business
  • Use various techniques for designing a future state employee experience including customer journey and/or service mapping across various touch-points, along with front and back stage components.
  • Work with program team to determine how to measure employee experience to show return on investment
  • Deliver superior storytelling to ensure the business empathise and interacts with our employee stories. Use these to deliver strategic direction for the business.
  • A pragmatic attitude, able to balance customer-centric outcomes with business needs and pressures.
  • Work with Design Capability Manager to impart CX design skills into the wider project team.
  • Work to create a culture that enhances employee experience through innovative design and implementation.

Essential requirements:

Knowledge and skills acquired through study and practical experience.

Please contact us if you are interested in this opportunity.