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Human blog

Refining your innovation process

Refining your innovation process

Constraint, when properly harnessed, can be one of the most powerful forces behind ingenuity, and no constraint is more powerful than time.   There are a lot of ways to deploy time successfully. Whether you are deciding to speed up or slow down processes, impose...

Tesla vs Mercedes-Benz – CX and brand shine through

Tesla vs Mercedes-Benz – CX and brand shine through

I recently came across this article from Business Insider comparing the Tesla experience to Mercedes-Benz. This NYC example shows that the Tesla experience is not just a fancy showroom, it is the way customers feel in the space and how they are treated by employees....

Learning from failure

Learning from failure

Failure is scary, we don’t want to look foolish in front of our boss or team and we often avoid it at all cost.  But as it turns out, failure can be one of our greatest teachers. The fact is everyone fails. Great people fail.  And if you are not prepared to make...

Is your phone trying to kill you?

Is your phone trying to kill you?

We live in a world where our devices seem to have complete and utter control over us.  They interrupt us at dinner, relaxing and spending time with our family and friends.  According to research firm dscout, the average user touches their phone 2,617 times a day,...

Which industries are the most digitally advanced?

Which industries are the most digitally advanced?

Research from HBR that measures digital progress and adoption by industry shows uneven progress.  Unsurprisingly the technology sector comes out on top with media, finance, and professional services next, all of which have more sophisticated digital capabilities than...