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Which industries are the most digitally advanced?

Which industries are the most digitally advanced?

Research from HBR that measures digital progress and adoption by industry shows uneven progress.  Unsurprisingly the technology sector comes out on top with media, finance, and professional services next, all of which have more sophisticated digital capabilities than...
What is human centered design?

What is human centered design?

Human-centered design is a creative approach to problem solving used at IDEO. It’s a process that starts with the people you’re designing for and ends with new solutions that are tailor made to suit their needs. Human-centered design is all about building a deep...
Building better research interview rapport

Building better research interview rapport

In his article How to Build Better Rapport For Better Research Interviews, Michael Margolis provides five key techniques to improve interview rapport. Think of each research meeting as though it were a dinner party, and you are the host. Imagine you are the ideal host...
What is empathy?

What is empathy?

What is the best way to ease someone’s pain and suffering? In this beautifully animated RSA Short, Dr Brené Brown reminds us that we can only create a genuine empathic connection if we are brave enough to really get in touch with our own...
Buy more happiness

Buy more happiness

We have all been told that money can’t buy you happiness but perhaps the people telling us this were simply spending it wrong.  In their book “Happy Money: The Science of Happier Spending”, researchers Elizabeth Dunn and Michael Norton used research to investigate the...